# Troubleshooting

There can be many issues when setting up a new app/add-on in Splunk. Below highlights the most common issues with this Add-on. Don't see your issue? Submit a new issue on Github .

Issue	Description	Solution
Multiple asset merge	It is possible that some of your devices share a common key field (`dns`, `ip`, `mac`, `nt_host`) which will cause merging by default.	See the Asset Merge Solutions for ways to improve the merging behavior.
Asset Database not populating with Rapid7 Data	The asset database may show no Rapid7 data if the initial search has not run to build the asset database or the default macro has not been updated.	Verify the default macro has the correct index definition (see Update Default Macro). Also see Force build to build the Rapid7 assets lookup before the first scheduled run.