Configure an Account in the Genesys Cloud Add-on for Splunk

You must configure at least one Account in the Genesys Cloud Add-on for Splunk.

Prerequisite: Before you create an Account, complete the previous step in the configuration process:

• Configure an integration application in Genesys Cloud for the Genesys Cloud Add-on for Splunk
• Make sure that port 443 is open to allow the Genesys Cloud Add-on for Splunk to communicate with the Genesys Cloud servers.

Set up the add-on using Splunk Web

1. Go to the Splunk Web home screen.
2. Click on Genesys Cloud Add-on for Splunk in the left navigation banner.
3. Click on the Configuration tab.
4. Under the “Account” section, Click on “Add” and fill in the fields. Use the parameters you configured for the application in the Azure Active Directory, see Configure an integration application in Genesys Cloud for the Genesys Cloud Add-on for Splunk where:

• Name is the name given to the Account.
• Client ID is the Client ID from the registered application within Genesys Cloud.
• Client Secret is the registered application key for the corresponding application.
• AWS Region is the AWS Region in which the organization exists and the application was generated.

5. Click Add to add the Account to your local configuration.