Configure Users inputs for the Genesys Cloud Add-on for Splunk

Description: Users inputs enable collection of:

• User Aggregates,
• User Routing Statuses.

Pre-Requirements

Before you enable inputs, complete the previous steps in the configuration process:

• Configure an integration application in Genesys Cloud for the Genesys Cloud Add-on for Splunk
• Configure an account in the Genesys Cloud Add-on for Splunk

Configure your inputs on the Splunk platform instance responsible for collecting data for this add-on, usually a heavy forwarder. You can configure inputs using Splunk Web (recommended) or using the configuration files.

Configure inputs using Splunk Web

Configure your inputs using Splunk Web on the Splunk platform instance responsible for collecting data for this add-on, usually a heavy forwarder.

1. In the Genesys Cloud Add-on for Splunk, click Inputs > Create New Input > Analytics.
2. Select one of the available inputs among User Aggregates and User Routing Statuses.
3. Enter the parameter values using information provided in the input parameter table below.
4. Click Add.
5. Verify that data is successfully arriving by running the following searches on your search head:

    sourcetype=genesyscloud:users:*

If you do not see any events, check the Troubleshooting section.

Configure inputs in the configuration files

Configure your inputs using the configuration files on the Splunk platform instance responsible for collecting data for this add-on, usually a heavy forwarder.

1. Create $SPLUNK_HOME/etc/apps/genesys_cloud_ta/local/inputs.conf.
2. Add the following stanza.

<!-- User Aggregates -->
[user_aggregates://<user_aggregates_input_name>]
account = <value>
index = <value>
interval = <value>

<!-- User Routing Statuses -->
[user_routing_status://<user_routing_status_input_name>]
account = <value>
index = <value>
interval = <value>

3. (Optional) Configure a custom index.
4. Restart your Splunk platform instance.
5. Verify that data is successfully arriving by running the following search on your search head:

    sourcetype=genesyscloud:users:*

If you do not see any events, check the Troubleshooting section.

Input Parameters

Each attribute in the following table corresponds to a field in Splunk Web.

Input name	Corresponding field in Splunk Web	Description
input_name	Input Name	A unique name for your input.
account	Account Name	The Genesys Cloud account from which you want to gather data.
index	Index	The index in which the data should be stored. The default is default.
interval	Interval (seconds)	Rerun the input after the defined value, in seconds. The default value is 300.