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Amazon EventBridge Integration

To ingest additional data from Genesys Cloud, consider leveraging the Genesys Cloud WebSockets notifications via AWS EventBridge integration.

This integration is independent from the Genesys Cloud Add-on for Splunk and can extend the data collection with more events.

Genesys Cloud Configuration

For complete information on how to install, configure, and manage an Amazon EventBridge integration, see About the Amazon EventBridge integration in the Genesys Cloud Resource Center.

The Amazon EventBridge integration allows you to receive all events for high-level topics without having to manage subscriptions to a limited list of detailed topics. For more information, see Available Topics.

Automation

To automate the provisioning and the configuration of the resources, DevOps engineers or system administrators can leverage this terraform automation, which will:

  • Create a Genesys Cloud EventBridge integration,
  • Write audit events from the integration to a Kinesis Stream and an S3 bucket for backup purposes,
  • Provide instructions on how to configure Splunk to read events from the Kinesis stream.