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Amazon EventBridge Integration

To ingest additional data from Genesys Cloud, consider leveraging the Genesys Cloud WebSockets notifications via AWS EventBridge integration.

This integration is independent from the Genesys Cloud Add-on for Splunk and can extend the data collection with more events.

Genesys Cloud Configuration

For complete information on how to install, configure, and manage an Amazon EventBridge integration, see About the Amazon EventBridge integration in the Genesys Cloud Resource Center.

The Amazon EventBridge integration allows you to receive all events for high-level topics without having to manage subscriptions to a limited list of detailed topics. For more information, see Available Topics.

Automation

To automate the infrastructure provisioning and the resources configuration, DevOps engineers or system administrators can leverage this terraform automation, which will:

  • Create a Genesys Cloud - AWS EventBridge integration,
  • Write events from Genesys Cloud to a Kinesis Stream through an AWS EventBridge bus,
  • Configure AWS Firehose to deliver the streamed events to an AWS S3 bucket or to Splunk via HEC.

    S3 bucket usage is required with a Splunk HEC data ingestion.