ITSI Service and KPI Review

5 minutes Authors Chris Putnam, Sam Scudere-Weiss, & Tim Hard

In this section you will review the services and episodes created by the content packs and alert integrations configured in the previous steps, confirming the full end-to-end pipeline is working correctly.

Exercise: Review Services and Episodes

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Service Insights in IT Service Intelligence (ITSI) represents the mapping and monitoring of business and technical services within your organization. Within ITSI, a service is a set of interconnected applications and hosts configured to offer a specific service to the organization. ITSI Service Insights helps you map these service dependencies based on a connection between devices and applications, so you can immediately see the impact of a problematic object on the rest of the service operation.

1. Navigate to the ITSI Service Analyzer > Default Service Analyzer. You should see the services you imported

2. Edit the Analyzer name to Network Health by Location

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The Tree view shows the full service hierarchy with each Catalyst Center site and its underlying KPI health

3. Click Tree on the right side

4. Add United States to Filter Services

5. Set the timeframe to Last 1 hour and Auto Refresh to 1 minute

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Filtering by United States and setting Auto Refresh gives you a live view of site health across all locations

6. Click Save. The view should be identical to the graphic below

7. Click Alerts and Episodes

8. Select the most recently created episode

9. In the Episode details confirm that the Aggregation Policy used was the NEAP you created in the previous step

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Episodes created by the custom NEAP group Catalyst Center and SolarWinds alerts together under a single site-named episode

Nice Job!

The full pipeline is confirmed. Services and their dependencies are configured, KPIs are calculating, and the custom NEAP is grouping cross-vendor alerts by site.

Continue to the next section to walkthrough this scenario.