Log on FAQ
This FAQ will address some of the more common issues we have encountered when logging into the Workshop.
1. Invite email or password renewal email not arriving
The first step to take is to search for an email from noreply@signalfx.com, across all your email folders, as this is the address used to send the invite and password renewal emails. If you don’t see the email, check your spam/junk folder.
If you are sure the email does not exist your email, ask the Instructor to verify the email used for the workshop and have him/her resend the invite.
If this fails, another solution is to provide the Instructor with a different email address (private e-mail address for example) and have him/her resend the invite.
2. Password not accepted
The requirements for a password in Splunk Observability Cloud are:
- Must be between 8 and 32 characters
- Must contain at least one capital letter
- Must have at least one number
- Must have at least one symbol (e.g. !@#$%^&*()_+)
3. Invalid or unknown password
The system does not recognize the password and username combination, please click on the reset password link to try and reset your password. You will be asked to provide a password. If that account exists, an email will be sent to allow you to reset your password. follow the instructions in that email.
If no email arrives or your username is not recognized, reach out to your instructor for assistance.
4. Other options
To Be Completed.