Teams

• Introduction to Teams
• Create a Team and add members to the Team

1. Introduction to Teams

To make sure that users see the dashboards and alerts that are relevant to them when using Observability Cloud, most organizations will use Observability Cloud’s Teams feature to assign a member to one or more Teams.

Ideally, this matches work-related roles, for example, members of a Dev-Ops or Product Management group would be assigned to the corresponding Teams in Observability Cloud.

When a user logs into Observability Cloud, they can choose which Team Dashboard will be their home page and they will typically select the page for their primary role.

In the example below, the user is a member of the Development, Operations and Product Management Teams, and is currently viewing the Dashboard for the Operations Team.

This Dashboard has specific Dashboard Groups for Usage, SaaS and APM Business Workflows assigned but any Dashboard Group can be linked to a Teams Dashboard.

They can use the menu along the top left to quickly navigate between their allocated teams, or they can use the ALL TEAMS dropdown on the right to select specific Team Dashboards, as well as quickly access ALL Dashboards** using the adjacent link.

Alerts can be linked to specific Teams so the Team can monitor only the Alerts they are interested in, and in the above example, they currently have 1 active Critical Alert.

The Description for the Team Dashboard can be customized and can include links to team-specific resources (using Markdown).

2. Creating a new Team

To work with Splunk’s Team UI click on the hamburger icon top left and select the Organizations Settings → Teams.

When the Team UI is selected you will be presented with the list of current Teams.

To add a new Team click on the Create New Team button. This will present you with the Create New Team dialog.

Create your own team by naming it [YOUR-INITIALS]-Team and add yourself by searching for your name and selecting the Add link next to your name. This should result in a dialog similar to the one below:

You can remove selected users by pressing Remove or the small x.

Make sure you have your group created with your initials and with yourself added as a member, then click Done

This will bring you back to the Teams list that will now show your Team and the ones created by others.

If no members are assigned to your Team, you should see a blue Add Members link instead of the member count, clicking on that link will get you to the Edit Team dialog where you can add yourself.

This is the same dialog you get when pressing the 3 dots … at the end of the line with your Team and selecting Edit Team

The … menu gives you the option to Edit, Join, Leave or Delete a Team (leave and join will depend on if you are currently a member).

3. Adding Notification Rules

You can set up specific Notification rules per team, by clicking on the Notification Policy tab, this will open the notification edit menu.

By default, the system offers you the ability to set up a general notification rule for your team.

3.1 Adding recipients

You can add other recipients, by clicking Add Recipient. These recipients do not need to be Observability Cloud users.

However, if you click on the link Configure separate notification tiers for different severity alerts you can configure every alert level independently.

Different alert rules for the different alert levels can be configured, as shown in the above image.

Critical and Major are using Splunk's On-Call Incident Management solution. For the Minor alerts, we send it to the Teams Slack channel and for Warning and Info we send an email.

3.2 Notification Integrations

In addition to sending alert notifications via email, you can configure Observability Cloud to send alert notifications to the services shown below.

Take a moment to create some notification rules for your Team.