Skip to content

Use Cases Overview

This module supports three different types of deployment:

  1. Configure and deploy via Kinesis.
  2. Configure and deploy via S3.
  3. Configure and deploy via HEC.

Each scenario has pros and cons, please decide the deployment depending on your requirements.

Integrate Genesys Cloud with Splunk HEC

Excluding AWS from the solution is (apparently) viable but consider that:

  • Splunk and Genesys Cloud instances should be in close proximity i.e. running in the same continent. Otherwise you may experience latency, retransmissions, higher package loss

    AWS EventBridge retransmits events in case of failures..

  • Splunk must be adequately sized to handle events spikes that could increase the load on the instance