Troubleshoot the Genesys Cloud Add-on for Splunk

General troubleshooting

For troubleshooting tips that you can apply to all add-ons, see Troubleshoot add-ons in Splunk Add-ons. For additional resources, see Support and resource links for add-ons in Splunk Add-ons.

Permission Errors

The _internal index reports:

Permissions required : [403] Forbidden - Unable to perform the requested action.
You must have at least one of the following permissions assigned:
[integrations:action:view, bridge:actions:view]

Please check that the generated Genesys Cloud OAuth client has all needed API permissions and scopes as listed here.