Upgrade the Genesys Cloud Add-on for Splunk

Before the 1.0.0 release, the Genesys Cloud Add-on for Splunk is still in the development phase; therefore, version 1.0.0 is not backward compatible and will result in complete data duplication due to major checkpoint and events ingestion changes.

Release Notes

Upgrade to version 0.3.x, 0.4.x

1. Disable all inputs.
2. Download the latest version of Genesys Cloud Add-on for Splunk from its repository.
3. Install the Genesys Cloud Add-on for Splunk across your deployment. > If installing via Splunk Web, select the Upgrade app checkbox.
4. Enable the inputs.

Upgrade to version 0.2.x

1. Disable all inputs.
2. (When upgrading to 0.2.2) Delete all Conversations Details inputs.
3. Download the latest version of Genesys Cloud Add-on for Splunk from its repository.
4. Install the Genesys Cloud Add-on for Splunk across your deployment. > If installing via Splunk Web, select the Upgrade app checkbox.
5. (When upgrading to 0.2.2) Configure new Conversations Details inputs.
6. Enable the inputs.

Data that was previously stored into KV Store lookups is now added into indexed events. More fields will be available at search time as a consequence.

Upgrade to version 0.1.0

1. Disable and delete all inputs.
2. Delete created account(s) under Configuration.
3. Download the latest version of Genesys Cloud Add-on for Splunk from its repository.
4. Install the Genesys Cloud Add-on for Splunk across your deployment.
5. Configure the Add-on.

The analytic input Chat Observations was removed. Alternatively, users can now configure an equivalent analytic Conversations Metrics input with:

• direction = inbound
• media_types = message